Customer Support Center
Having service difficulty? We’re here to help. Use the contact form to explain the problems you’re experiencing, or the contact information below to connect with us.
Having service difficulty? We’re here to help. Use the contact form to explain the problems you’re experiencing, or the contact information below to connect with us.
If you are an existing ExteNet customer, begin with a call to the ExteNet NOC, available 24x7x365 at 866.892.5327, or for non-urgent issues, email noc@extenetsystems.com
If you are an existing Hudson Fiber Network (“HFN”) customer, please contact 888.436.3690, or for non-urgent issues, email ofn-noc@extenetsystems.com also available 24x7x365.
Begin with a call to the ExteNet NOC, available 24x7x365 at 866.892.5327, or for non-urgent issues, email noc@extenetsystems.com
The ExteNet & HFN NOC is staffed 24x7x365 so telephone calls are answered live, typically with minimal hold time. Email inquiries are generally responded to within 24 hours.
Once a ticket is opened an email notification will be sent to the party requesting support. ExteNet NOC and management contacts will also simultaneously receive the same notification. As updates to each ticket are made, update emails will also be sent to those same recipients.
If you have a general inquiry, please visit our contact page and we’ll be in touch.
Are you ready for advanced communications? Connect with us today!