Friday, 13 March 2020

To Our Customers, regarding the evolving Covid-19 situation,

ExteNet Systems has developed, tested, and practiced business and service continuity plans for many scenarios that could impact our ability to conduct business and serve our customers.

The health and safety of our employees, partners, customers and our collective families is our number one priority, and these measures are intended to minimize the risk of exposure and spread of Covid-19.

Over the past couple of weeks, we have been phasing into our ‘pandemic’ business and service continuity plan, which includes shifting some workers to alternate work locations, initiating proactive communications and mutual notification protocols with our suppliers and partners, refresher training and communications on infection disease risk mitigation methods, implementing changes in travel and face-to-face meeting practices, and other measures.

ExteNet continues to monitor this situation and may implement additional measures as needed over the near term.

While operating ‘differently’ than normal, we are open for business, and our Network Operations team is fully operational, performing their mission, and supporting our deployed assets and the customers we serve.

As always, should you need operational support, our Network Operations team can be reached anytime 24x7x365 by calling +1.866.892.5327 or emailing noc@extenetsystems.com

If you have a sales or customer account management question, please contact your ExteNet account manager directly.

You can also visit the ExteNet corporate website at www.extenetsystems.com for updates on our Covid-19 business and service continuity response.

Sincerely,

ExteNet Service Assurance Team