Network Operations Center (NOC)

ExteNet Systems Carrier Class Network Operations Center Offers Wireless Carriers A Complete View on Their Networks

Carrier Class Network Operations Support Programs
As part of the ExteNet Services Portfolio, rather than a one size fits all approach to Distributed Network Operations Support, ExteNet offers customers 2 distinct service program choices: Standard Network Support and Advanced Network Support.

The cornerstone of the ExteNet support services organization is the global Network Operations Center (NOC) that resides at the ExteNet Corporate HQ and is available 24 x 7 x 365.

Standard Network Support Program
For customers who require high availability support experience within a cost effective offering, including access to our secure customer portal for their distributed network services dashboard and standard reporting options.

Advanced Network Support Program
For customers who require high performance Service Level Agreements (SLAs) including specific objectives for:

  • Network Availability
  • Response Time
  • Mean Time to Repair (MTTR)

Program includes advanced alarm sharing features and an expanded suite of secure customer portal based service performance reporting and analytics tools.

Special Event Coverage Options

(e.g. additional coverage for the Super Bowl Week)

Customizing Support coverage for specific events or activities

Ensure proper support, protection and pre-emptive event analysis

Designated Support Manager Resource

(a partner who focuses exclusively on your success)

Having a dedicated resource available

Support your network, operational needs and requirements

Custom Network Documentation Packages

Tailored documentation packages

Addressing customer specific operational needs and requirements

Customer Service Reporting Packages

Utilizing ExteNet tools to create a customized reporting package

Delivered via the secure customer portal

Custom Service Spares Logistic Options

Supporting customers with SLAs

Capability for fast turn-around of components sparing for customers without utilization of their own resources and personnel

ExteNet NOC Infrastructure:

  • Comprehensive, intuitive, and secure customer portal
  • Dedicated network operations management team
  • Carrier class network monitoring and diagnostics platform
  • Carrier class change management process and management tools
  • Carrier class ticketing and notification system
  • Staffed by expert ExteNet technicians and engineering personnel 24x7x365
  • Redundant, highly resilient support systems and tools