Network Field Services

Your Partner to Ensure a World Class User Experience

As part of the ExteNet Services Portfolio, many of the standard and advanced Network Operations Support Services have extensions that provide for on-site team support at the customer’s network and operations’ location(s).

Field Operations are on-site service options are designed to provide ongoing flexibility in meeting the customer's distributed network and services support requirements.

Equipment Sparing and Logistics

Leverages existing ExteNet resources and proven processes to provide local component sparing options

EAdherence to stringent Service Level Agreements (SLAs) and/or local component cost and availability issues

ExteNet can pe a virtual sparing pool for your organization's distributed networks to ensure financial and resource optimization and ensures a fast turn around

New Node Activations, Upgrade Support

Local resources deployed to ensure rapid, error-free and low cost node activations, new network element software and hardware upgrades

Proven process and expertise - no unexpected service disruptions

Field Troubleshooting and Remediation

Technical Services Expertise deployed locally

On-site pre-emptive network analysis or troubleshooting and issue mitigation for highly complex and unique network issues

Virtual extension of our customer's service organization - minimizing support burden

Supports distributed wireless networks not originally sourced from ExteNet

On-Site Cirtical Event Support

To manage any unique network event, support resources will create custom action plans to identify risks, manage necessary execution and ensure the desired result

Minimizes any opportunity for potential service disruption

Relieves local support burden at attractive cost points

Field Based Preventive Maintenance and Network Performance Tuning

Technical resources to perform a proper test suite in order to identify potential alarm conditions that could escalate to service degradation or outages

Diagnose and ensure the network is operating at required performance levels and meeting performance targets

These Field oriented operations support services elements are in tight coordination with ExteNet’s overall services organization and continue to leverage the existing NOC support infrastructure.